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Collaboration and Continuous Improvement: A Question of Trust.

Posted By Jeff Moad, January 19, 2011 at 5:07 PM, in Category: The Innovative Enterprise

We often hear from manufacturers that it's impossible to successfully implement continuous improvement programs such as lean without first fostering a culture of trust in your organization. Workers, the argument goes, won't go out on a limb to share rock-the-boat ideas unless they trust that they'll be listened to and their ideas will be acted on.

But what is a culture or trust, and how do you know if your organization has it? And, if you don't have it, how do you go about getting it?

Dr. Duane C. Tway Jr., in his 1993 book "A Construct of Trust," described trut as "the state of readiness for unguarded interaction with someone or something."

Can this state be nurtured within a manufacturing organization? If so is it something to strive for?

Written by Jeff Moad

Jeff Moad is Research Director and Executive Editor with the Manufacturing Leadership Community. He also directs the Manufacturing Leadership Awards Program. Follow our LinkedIn Groups: Manufacturing Leadership Council and Manufacturing Leadership Summit


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